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FAQ

 

How do I place an order?

Click on the ‘order now’ button next to the item of interest and follow the step by step instructions.

 

What if I want to order a large quantity?

We have special prices for quantities over 100. Please e-mail us with your requirements and we will give you a quote.

 

How long will delivery be?

Our products are all designed to your requirements, so please allow up to 14 days for delivery. However if you have a really urgent order please e-mail us and we will try to meet your deadline requirements.

 

What is the cost of delivery?

Delivery charges vary depending on the weight and quantity of the product. The charge is shown when you place an item in the shopping cart.  As a guide, for a single mug the cost of delivery is £2.95, for 10 mugs it is £9.90.

 

Can I place an order from outside the UK?

Currently we are only able to deliver to addresses within the UK. However if you are interested in our products and live overseas, please e-mail us.

 

Where do the delivery charges apply?

The delivery charges quoted are for delivery to UK addresses only.

 

Do you accept any other currency than sterling?

Prices quoted are in sterling. We do not accept any other currency.

 

How will I know the status of my order?

On the date we despatch your order we will send you an email confirming the details.

 

How do I contact you?

We prefer to communicate via email and endeavour to give a 24 hour response to emails we receive. However if you feel you need to talk to somebody in person please e-mail us your telephone number and we will get back to you as soon as possible.

 

What type of image can I send?

We prefer to receive images as jpegs. Digital photographs should be of good quality as blurred or pixilated images will affect the reproduction on your personalised product.

 

How do I send the image?

The online order form will direct you to browse your computer for the images you want to upload.

 

Can I cancel an order?

Yes by email but only within 48 hours of placing an order, quoting name and order number.

 

Can I return goods?

Because the products are either personalised or designed to your requirements they can not be resold and therefore regretfully we are unable to accept returned goods. Your statutory rights apply.

 

Are the mugs dishwasher and microwave safe?

Yes

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www.mugsandstuff.co.uk